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We accept all major credit cards (Visa, Mastercard, American Express), as well as secure payment methods like PayPal and Shopify Payments. All transactions are processed securely.
We process orders very quickly. If you need to **change or cancel** your order, please contact us **immediately** (within 2 hours of placing the order) at Email. We cannot guarantee changes once the order is sent to our fulfillment partners.
Yes. You will receive an **Order Confirmation Email** immediately after placing your order. Please check your spam folder if you do not receive it within a few minutes. If you still cannot find it, please contact us.
We primarily ship to countries within the **European Union (EU)**. Shipping availability and rates are confirmed at checkout.
Our typical processing time is **1-3 business days**. After that, standard delivery takes approximately **7 to 15 business days** for most EU locations. Please see our Shipping & Returns Policy for more details.
Once your order ships, you will receive a **Shipping Confirmation Email** containing your tracking number and a link to the carrier’s website. Please allow 2-5 business days for the tracking information to update after shipment.
We accept returns within **14 days** of delivery. The item must be unused, in its original packaging, and in the same condition that you received it. **Hygiene products must be unopened.**
The customer is responsible for the **return shipping costs**, unless the item arrived defective or incorrect.
Once we receive and inspect your returned item, your refund will be processed to your original method of payment. This typically takes **3-7 business days** after the refund confirmation email is sent.
Many of our electronic devices (e.g., massagers, beauty tools) come with a manufacturer's warranty. Specific warranty details are listed on the individual product page. If you have an issue, please contact us and we will assist you with the warranty process.
If an item you are interested in is out of stock, you can often sign up on the product page to receive an email notification when it becomes available again.
If you have a question that wasn't answered here, please don't hesitate to reach out to our customer support team at Email. We are here to help!
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