Expédition et retours

Shipping Policy

At Vitality, we are committed to bringing you high-quality health, beauty, and fitness essentials directly to your home across Europe. As a dropshipping store, our process is designed for efficiency and value.

Target Region

  • We primarily ship to countries within the **European Union (EU)**.
  • Shipping availability and rates will be calculated at checkout based on your delivery address.

Shipping Times

Our orders are processed and fulfilled by our international partners. We strive to get your products to you as quickly as possible, but please note that delivery times may vary.

Processing Time: Orders are typically processed within **1-3 business days**.

Estimated Delivery Time (after processing):

  • **Standard Shipping:** **7 to 15 business days** for most EU countries.
  • *Please note: In rare cases (e.g., peak seasons or customs delays), delivery may take up to 20 business days.*

Tracking Your Order

Once your order has shipped, you will receive a confirmation email containing a **tracking number** and a link to monitor your package's journey.

Shipping Fees

We often offer free or reduced-cost shipping for qualifying orders. Final shipping costs will be displayed clearly before you finalize your purchase at checkout.

Returns & Refunds Policy

Your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

14-Day Return Window

We accept returns for items within **14 days** of the delivery date, as recorded by the shipping carrier.

Eligibility for Returns

To be eligible for a return, your item must be:

  • **Unused** and in the same condition that you received it.
  • In its **original packaging**.
  • Items categorized as **personal care devices or consumables** (e.g., specific skincare, slimming products, or anything sealed for hygiene) must be returned **unopened and unused** to qualify.

How to Initiate a Return

  1. Email our support team at **[seu email de suporte]** with your **Order Number** and the reason for the return.
  2. Our team will review your request and provide you with detailed instructions on how and where to send the product back.
  3. Customers are responsible for the **return shipping costs**, unless the item is defective or incorrect.

Refunds

Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

For any questions regarding shipping, tracking, or returns, please contact us at **[seu email de suporte]**.